Since withdrawals are only supported to fiat whitelist accounts, a withdrawal may fail for one or more of the following reasons:
1. You provided incorrect bank account information, such as bank code or branch code.
2. The interbank transfer failed for reasons such as bank risk controls.
3. Platform or bank system issues (for example, during a bank system upgrade).
4. Information required for cross-border transfers is missing. Such information varies by country/region. Please confirm the required information with your bank before initiating a withdrawal.
If your withdrawal failed, please first login to your Hashkey Global account to verify your bank account information. If any of the information is incorrect, please resubmit your request with the correct information. If the failure is not due to incorrect account details, please contact our customer support team at
support@global-cs.hashkey.com.